Helpdesk and Support

• Amatica operates a dedicated helpdesk facility, providing responsive support to all hosting, software and kiosk issues, including:
• automated and remote monitoring of servers
• remote fault detection and repair
• facilities to view and monitor operational status of servers
• remote content and software application management
• field service maintenance co-ordination
• usage analysis, trends and traffic reporting

Proactive monitoring of servers enables Amatica to identify and resolve problems before they have a detrimental impact on your online services and ensures that your services remain fully operational and deliver services as intended.

Amatica's helpdesk provides full support and assistance during normal office hours and an email service for out of hours reporting.

helpdesk@amatica.com