e-Government & Health News

Amatica hits a century with kiosk maintenance

18 March 2008

Amatica's service management business recently hit the century with over one hundred kiosks maintained under it's aftercare service.

Operating within Amatica's service management and helpdesk operation, Amatica is able to take a proactive role in maintaining and servicing self service kiosks and other systems such as web servers. The service has enabled Amatica to achieve an average 97% uptime, in some instances even higher.

Amatica also delivers active remote monitoring of self service kiosks which account for almost 65% of the total kiosk estate managed by Amatica. The service is underpinned by Provisio's SiteRemote software.

Mark Sampey, Amatica's business manager responsible for its self service business believes that the service is an important aspect for his customers. "Amatica is one of a handful of companies able to deliver an aftercare service. It's an important element to a kiosk project and this is recognised by our customers such as Bolton, Lichfield and Stafford who have recently renewed their contracts with Amatica".

Since 1996, Amatica has sold and installed approximately 600 self service devices and is a UK reseller for Provisio's SiteKiosk and SiteRemote software.

For further information contact:
Mark Sampey, Business Development Manager
Telephone:  0151 650 6991
Email: mark.sampey@amatica.com