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NHS Direct Kiosk Project - Serviceability Statistics: October 2002
Availability across all installed NHS Direct kiosks for October 2002 achieved 96.7%. Performance of Action MultiMedia's managed service continues to exceed the agreed Service Level Agreement (SLA) with the NHS Direct.
Since implementation commenced in October 2000 Action MultiMedia and its service partners have consistently exceeded the SLA.
Action MultiMedia provides a fully managed service for the NHS Direct, which includes kiosk design, installation, implementation, project management, co-ordination with third parties and site owners as well as remote monitoring, content management and updating and maintenance.
For further information contact:
Sue Roberts
Managing Director
Telephone 0151 650 6991
sue.roberts@amatica.com
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- Tel: +44 (0) 151 650 6991
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We've worked with Amatica for a number of years and we consistently receive high levels of service delivery with service levels exceeding 99.9%.
Birmingham Midshires
