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The network of self-service kiosks at Manchester Metropolitan University’s Hollings Faculty has logged more than 1200 visits in its first twelve weeks, with an average of seven pages viewed per visit.

The kiosks, which are managed by Amatica, are processing around twenty enquiries every day, helping to alleviate pressure on MMU's support team and reduce queues and thereby raising the overall quality of service.

Students can access a selection of the most frequently asked questions from MMU’s student intranet. Advice about courses, funding and timetables can be viewed on the touchscreen interface, while a link to the information on MMU’s main student intranet can be emailed to the student’s email account at the touch of a button.

As part of its total management service, Amatica provides MMU with kiosk usage statistics, enabling the University to track popular pages, when the kiosks are being used as well as recording typical user journeys. These statistics enable MMU’s student services to tailor online information according to students needs throughout the academic year. The statistics also give managers a valuable way of measuring the return on their investment.
 

© Amatica 20/04/2011